Return and Refund Policy

9.1Customers are advised to order samples before placing bulk orders to eliminate the possibilities of returns which can come at irredeemable production, logistics, branding, and exchange cost.

9.2GOODS (SAMPLES AND BULK ORDERS) ALREADY ORDERED AND PRODUCED ACCORDING TO SPECIFICATION CANNOT BE RETURNED FOR A REFUND.

9.3For International and Nigerian customers, you have a legal right to cancel the Order of non-returnable goods or adjust your orders before it is produced or branded within 24hrs of placing the order and payments confirmation. This means that, during the relevant period, if you change your mind on specification or decide for any other reason that you do not want us to process the order, you can notify us of your decision to cancel the Order (our details can be found on the 'contact us' section on the Site) within the specified period of 24hrs and receive a refund for the price you have paid for the Goods, together with the original delivery and branding charges (if applicable) less applicable bank charges. This therefore means all orders will be processed after 24hrs if no request for cancellation or adjustment is received.

9.4For Nigerian customers, upon contact by the customer, Maruchicart may allow the EXCHANGE (NOT RETURN FOR REFUND) of Returnable goods solely at its discretion, and customer will be charged a restocking fee not less than 20% of the order value, plus the cost of the collection as well as the delivery cost of the replacement order and any net outstanding balance.

9.5If we refund monies to you, we will usually refund you by the method of payment you used, for example, Bank transfer, Cards, Vouchers etc.

Non-returnable Goods

9.6Returns of the Goods will not be accepted in the following circumstances:

• 9.6.1 the Goods were made to your own specification, personalized, or customized, or configured to order.
• 9.6.2 audio or video recordings that have been unsealed: or
• 9.6.3 open packaged software or pre-loaded / downloaded software licenses.
• 9.6.4 If we discovered that goods have been used to advance buyer's business in suspicious activities

Damage in transit

9.7We will accept responsibility for damage, storage, or loss in transit only if:

• 9.7.1 you report the damage or loss within 48hrs receipt of the Goods. Failure to notify us within 48hrs of receipt will invalidate any claim regarding the Goods.
• 9.7.2 such loss or damage MUST however be noted on the consignment note or delivery document upon receipt with the carrier's confirmation of same at the point of delivery.
• 9.7.3 the packaging of the damaged item is retained for inspection; and
• 9.7.4 the Goods are handled by you in accordance with our, or the carrier's, conditions of carriage or handling stipulations.

9.8Where we accept responsibility under clause 9.7, we shall at our option replace, repair, or refund or console any Goods proved to our satisfaction to have been lost or damaged in transit.

Errors in customized or personalized or branded Goods

9.9Please note that, in relation to personalised, customized, or branded(logo or artwork inserted) Goods, we cannot be held responsible or accountable for: spelling, punctuation or grammatical errors made by you; inferior quality or low-resolution of uploaded images; design errors introduced by you in the document creation process; wrong or inconsistent color choices; wrong or inconsistent pantone codes; errors in user- selected options such as choice of finish, artwork orientation, position, and location, type of branding, quantity or product type and additional notes or instructions provided. Please preview the designs, colors, and instructions carefully and correct any mistakes prior to placing the Order. MARUCHICART does not proof documents created by its customers prior to processing and cannot be held liable for damage caused by wrong choices, and wrong approvals communicated by customers.

Warranty returns

9.10Warranty returns can be made under the warranty return provision in clause 10.

9.11If having checked any Goods returned under clause 9.10, we have found that they are not faulty, or the defect arose from one of the circumstances set out in clause 10.3 below, in addition to not refunding you the Order value, we will charge you a handling fee equivalent to 20% of the price that you originally paid for the Goods.